Frequently asked questions

No. Legibly is an AI-powered reading tool, not a law firm. The summaries and watch-outs it produces are informational only — they describe what a document says in plain English, not what you should do about it.

For decisions about signing, disputing, or enforcing a legal document, consult a qualified lawyer. Legibly is designed to help you understand what you are reading before that conversation, not to replace it.

Legibly currently supports the following document types:

• Rental agreements — residential leases, sublease agreements
• Insurance policies — home, tenant, auto, life
• Bank documents — account agreements, loan terms
• Mortgage documents — commitment letters, disclosure statements
• Investment & financial — RRSP, TFSA, RRIF, RESP, FHSA, mutual fund/ETF statements, fund facts (not investment or tax advice)
• Other contracts — employment, service, NDA, and general agreements

Court filings and government forms are not optimized. The analysis may still run but results may be less precise.

Legibly uses Claude (Anthropic) — one of the most capable AI models available — with document-specific prompts built and tested for each document type. In practice, the summaries are highly accurate for standard consumer documents.

However, AI can miss nuance, misread formatting, or misjudge unusual clauses. Every analysis includes a confidence level for each finding. Treat low-confidence items as prompts to read the original clause yourself, not as definitive findings.

We recommend using Legibly alongside the original document, not instead of it.

Your uploaded files are processed entirely in server memory and discarded immediately after analysis completes. They are never written to disk, stored in a database, or sent to any service other than the AI model for the duration of the request.

Only the analysis result — the plain-English summary and extracted data — is saved to your account. No part of the original document text is retained. See our Privacy Policy for full details.

Saved analyses are automatically deleted 90 days after they are created. You can also delete individual analyses or your entire account at any time from your account settings.

Aggregate analytics (document type, processing time, risk counts) are retained indefinitely to improve the service. This data contains no document content and cannot be linked back to a specific file.

All plans: PDF files up to 20 MB. Page limits depend on your plan (Free: 4 pages, Starter: 10, Plus: 15, Pro: 20).

Pro plan only: Photos (JPEG, PNG, WebP, HEIC) of the same document—one analysis is either a PDF or photos, not both.

Minimum image size is 400 × 400 px; blurry or very dark photos may not produce reliable results. HEIC (iPhone) photos are accepted in most browsers. If upload fails, convert to JPEG first.

Legibly offers four plans:

• Free — 1 analysis, lifetime. PDF only, up to 4 pages.
• Starter ($4.99/mo) — 3 analyses/month, up to 10 pages.
• Plus ($12.99/mo) — 10 analyses/month, up to 15 pages.
• Pro ($24.99/mo) — 25 analyses/month, up to 20 pages + photo upload.

Usage resets on the first day of each calendar month for paid plans. See the pricing page for the latest details.

Yes — you can cancel at any time. Your plan stays active until the end of the current billing period, then reverts to Free. We do not offer partial-month refunds.

To cancel, email support@readlegibly.com with your account email and we will process it within one business day. A self-serve cancellation flow is coming soon.

The Free plan includes exactly one analysis — it does not renew monthly. If you have used that analysis, upgrading to a paid plan is the only way to continue.

If you believe your analysis was used in error (for example, the upload failed but usage was still counted), contact support and we will investigate.

If an upload fails, an analysis returns an error, or you encounter unexpected behaviour, please email support@readlegibly.com with a brief description and your account email. We aim to respond within one business day.